The categories you choose might depend on your particular problem statement or industry. Is there a failure with your equipment? Processes? People? You’re not identifying the individual causes themselves, just the broader categories that could be contributing factors for the problem. Your team needs to agree on the main possible contributors to the main problem. Classify your main causes and different categories Phrase your problem statement as a question that you’re looking to answer, something like “Why are we seeing a lower manufacturing yield?” or “Why have our customer service scores dropped?” On your diagram, write out your problem statement in the head of the fish. Your problem statement is the main issue your team is facing that you’re looking to solve. How to use the cause-and-effect fishbone diagram templateįollow these steps to identify possible causes & effects with the simple fishbone diagram template.
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